I love this sweater! I wear a medium, but like my sweaters loose, so I bought a large and it’s perfect! I’m tall and the sleeves are long and the length is fantastic! I’ve had these through a complete fall and winter season. They are still as soft and comfortable as when they arrived. In terms of care, I do not dry my sweaters in the dryer so I can’t speak to whether they shrink or not and laying them flat to dry may contribute to their extended softness. Love this sweater!!! Highly recommend!